We understand that implementing new software can be challenging. That’s why Care Pathway Pro includes comprehensive training and support to ensure your team succeeds.
Initial Implementation:
Dedicated Onboarding Specialist: Every new customer is assigned an onboarding specialist who guides you through the entire setup process, typically completed within 2-4 weeks.
System Configuration: We configure the system based on your organisation’s specific needs, including:
- User account setup for all staff
- Role and permission configuration
- Care home/service location setup
- Custom forms and templates
- Integration with existing systems
Data Migration: Our team can migrate your existing service user records, care plans, and medication records from paper or other digital systems (additional fee applies).
Training Options:
Live Online Training: Interactive group training sessions via video conference covering:
- Administrator training (2 hours) – System setup, user management, reporting
- Manager training (2 hours) – Daily operations, rota management, oversight
- Care staff training (1.5 hours) – Recording care, eMar, daily documentation
- DSL training (1 hour) – Safeguarding module and alert management
On-Site Training: Available for Enterprise customers or as an add-on. Our trainer comes to your location for hands-on training with your team.
Video Tutorial Library: Access to 100+ short video tutorials covering every aspect of the system. Available 24/7 from within the platform.
Interactive Guides: Step-by-step guides with screenshots for all common tasks.
Knowledge Base: Comprehensive searchable knowledge base with articles, FAQs, and troubleshooting guides.
Ongoing Support:
Support Channels:
- Email Support: Available on all plans – Response within 4 hours during business hours
- Phone Support: Professional and Enterprise plans – Direct line to support team
- Live Chat: Available within the application during business hours (9am-6pm Mon-Fri)
- Emergency Support: 24/7 emergency support line for critical system issues
Regular Check-ins: Quarterly review calls with your account manager to discuss usage, answer questions, and identify opportunities for optimization.
Software Updates: Regular feature updates and improvements at no additional cost. Major updates include training webinars.
User Community: Access to online community forum where you can connect with other Care Pathway Pro users, share best practices, and get peer support.
Refresh Training: Quarterly refresher training sessions for new staff or as needed.
Success Metrics:
Our average customer achieves full system adoption within 4 weeks and reports a 60% reduction in administrative time within 3 months.