Automated Backups and Data Recovery
Care Pathway Pro includes robust automated backup systems to protect your organisation’s critical care data.
Automatic Backup Systems
All data in Care Pathway Pro is automatically backed up without any action required from you:
- Daily Backups: Complete system backups occur every 24 hours during off-peak times (typically 2:00 AM UK time)
- Incremental Backups: Real-time incremental backups capture all changes throughout the day
- Retention Period: Backups are retained for 30 days, allowing recovery from any point within the past month
- Encrypted Storage: All backups are encrypted with 256-bit AES encryption
- Geographic Redundancy: Backups are stored in geographically separate UK data centres for disaster recovery
What Gets Backed Up
Your backups include all service user records and care documentation, medication administration records (eMar), safeguarding alerts and investigations, staff rotas and time-off records, user accounts and permissions, uploaded documents and images, reports and audit trails, and organisation settings and configurations.
Data Recovery Procedures
If data needs to be recovered (accidental deletion, corruption, etc.), contact Care Pathway Pro support immediately. Provide details about what data needs recovering, when it was last known to be correct, and which service users or records are affected. Recovery time varies: individual records take 2-4 hours, department/location takes 4-8 hours, and full organisation takes 12-24 hours. You’ll be notified when recovery is complete.
Business Continuity Planning
Care Pathway Pro’s infrastructure ensures continuous access to your data with 99.9% uptime SLA, redundant systems ensuring no single point of failure, load balancing distributing traffic across servers, 24/7 system monitoring, and disaster recovery plans tested quarterly.
Exporting Your Data
You can export your organisation’s data at any time. Go to Settings → Data Export, select what data to export (service user records, care documentation, medication records, staff records, reports), choose export format (CSV, Excel, PDF, JSON), click “Generate Export”, download the file when ready (usually within 15 minutes), and store securely on your local systems.
Compliance and Audit
Backup systems meet all regulatory requirements including CQC requirements for data retention, UK GDPR right to data portability, ISO 27001 backup procedures alignment, and DSPT backup and recovery documentation.