How do I reset my Care Pathway Pro password?

Resetting Your Password

If you’ve forgotten your password or need to reset it for security reasons, follow these steps:

Method 1: Using the Password Reset Link

1. Navigate to the Care Pathway Pro login page
2. Click on the “Forgot Password?” link below the login form
3. Enter your registered email address
4. Click “Send Reset Link”
5. Check your email inbox (and spam folder) for the password reset email
6. Click the reset link in the email (valid for 24 hours)
7. Enter your new password (must be at least 8 characters with uppercase, lowercase, and numbers)
8. Confirm your new password
9. Click “Reset Password”

Method 2: Contact Your Organisation Admin

If you don’t have access to your registered email or the reset link has expired:

1. Contact your Organisation Admin or Manager
2. They can manually reset your password from the User Management section
3. You’ll receive a temporary password via email
4. Log in with the temporary password
5. You’ll be prompted to create a new password immediately

Password Requirements

• Minimum 8 characters in length
• At least one uppercase letter (A-Z)
• At least one lowercase letter (a-z)
• At least one number (0-9)
• Special characters are recommended but not required

Security Best Practices

• Never share your password with colleagues
• Use a unique password not used for other accounts
• Change your password every 90 days
• Don’t write passwords down in accessible locations
• Log out when leaving your workstation

Troubleshooting

Not receiving the reset email?

• Check your spam/junk folder
• Verify you’re using the correct email address registered to your account
• Add noreply@carepathwaypro.com to your safe senders list
• Wait 5-10 minutes as there may be a delay
• Contact support if you still haven’t received it after 15 minutes