How do I close our organisation’s account?

Only your organisation admin can ask to close your organisation’s account.

1. Download what you need to keep. You can build a CQC pack and download PDFs, such as people’s records and medication records (eMAR). Care records must be kept for set periods by law, so make sure you have what you need.
2. Raise a ticket in the Ticket Centre with the subject “Close our account”.
3. We’ll contact you to confirm the request with your director and agree a closing date.

Nothing is removed until we have confirmed it with you.