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❓ FAQ

Can Care Pathway Pro integrate with our existing systems and NHS services?

📋 Summary

Detailed information about Care Pathway Pro's integrations with NHS systems, pharmacies, accounting software, and API capabilities.

Care Pathway Pro is designed to work seamlessly with other systems commonly used in social care, reducing duplicate data entry and improving workflow efficiency.

Current Integrations:

NHS Spine Integration:

  • Summary Care Record (SCR) access for viewing service user NHS records
  • GP Connect integration for viewing GP records and appointments
  • NHS Number validation
  • Electronic prescription service (EPS) for receiving prescriptions digitally

Pharmacy Systems:

  • Direct integration with major UK pharmacy systems
  • Electronic ordering of medications
  • Automatic stock level updates
  • MAR chart sharing

Local Authority Systems:

  • Care management system integration for referrals and assessments
  • Automated safeguarding referrals to local authority portals
  • Electronic invoicing for local authority funded care

Accounting Software:

  • QuickBooks integration for invoicing and financial management
  • Xero integration
  • Sage integration
  • Automated invoice generation based on care delivered

HR & Payroll Systems:

  • Export staff hours to payroll systems
  • Integration with major UK payroll providers
  • Automatic time tracking from rota data

Communication Tools:

  • Microsoft Teams integration for team communication
  • Slack integration
  • WhatsApp Business integration for family communication

API Access:

RESTful API: Enterprise customers have access to our comprehensive RESTful API, allowing custom integrations with:

  • Bespoke internal systems
  • Third-party care planning tools
  • Business intelligence platforms
  • Custom reporting solutions

Webhooks: Real-time event notifications can trigger actions in other systems when important events occur (e.g., safeguarding alert raised, medication missed).

Data Export: Comprehensive data export capabilities in multiple formats (CSV, Excel, JSON, XML) for analysis or migration purposes.

Planned Integrations:

We continuously add new integrations based on customer needs. Currently in development:

  • NHS e-Referral Service integration
  • Digital Social Care Records (DSCR) compatibility
  • Additional CQC notification automation
  • Electronic care certificate verification

Custom Integration Development: For Enterprise customers, we can develop custom integrations to meet your specific needs. Contact our sales team for a consultation.

Data Standards:

Care Pathway Pro adheres to Professional Records Standards Body (PRSB) standards and is working towards full compatibility with the NHS Digital Social Care Records Framework.

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