Safeguarding and incidents
When something goes wrong, every step is clear.
Raise a safeguarding concern, report an incident or send an emergency alert in seconds. Then investigate, sign off and show what you learned.
Free for 30 days. Safeguarding and incidents are part of your plan.
Three ways to keep people safe.
Any member of staff can start each one from their phone. The right people hear about it straight away.
- For abuse or neglect
Raise a concern
Goes to your safeguarding lead and admins, who decide what happens next.
See how - For falls, errors and near misses
Report an incident
Reviewed, investigated and signed off, with a full timeline.
See how - For emergencies
Send an alert
Puts a pop-up in front of senior staff until someone responds.
See how
Raise a concern without delay.
Five short steps, from what happened to who has been told. Covers every type of abuse.
- Physical
- Emotional
- Sexual
- Financial
- Neglect
- Self-neglect
- Domestic
- Discriminatory
- Organisational
- Modern slavery
- Open to all staffAnyone can raise a concern from the person's record.
- Straight to the leadYour safeguarding lead and admins are emailed as soon as it is sent.
- Who was toldRecord local authority, police and CQC notifications with their references.
Your safeguarding lead stays in control.
Every concern lands on one dashboard, with its type, severity and status.
- Triage each concern: investigate, or close with no further action and a reason.
- Run the investigation with a full audit trail of who did what.
- Only your safeguarding lead, admins and nominated individual can open a case.
Incidents, from report to sign-off.
Falls, medication errors, near misses and more. Each one moves through four clear steps, and every step is logged.
- ReportedWhat happened, injuries, first aid and who was told.
- InvestigatedA named lead, what was found and why it happened.
- Sent for sign-offWhat will stop it happening again, and the outcome.
- Signed offBy an admin, manager or the nominated individual, with a note.
- Carers see the reports they wrote. Managers see them all.
- An incident logged in a care log starts a draft report for you.
- Reopen a closed incident with a reason if something new comes to light.
Duty of candour and CQC, never missed.
When harm is moderate or worse, the report flags duty of candour. Serious harm flags a CQC notification too.
- Each one gets a due date and space for notes.
- Tick it done, and the record shows who and when.
- Overdue items show in red at the top of the report.
- An incident cannot be signed off until they are done.
An emergency alert that cannot be missed.
For the moments that cannot wait for an email.
Press the alert button
A carer sends an alert from the dashboard, with the details senior staff need.
Senior staff respond
Admins, managers, the safeguarding lead and the nominated individual get a pop-up that stays on screen until someone acknowledges it.
Debrief afterwards
Staff record what happened, what they did, any injuries and the follow-up, ready for review.
Keep people safe, and show how.
Start a free trial and set up your safeguarding lead today, or book a demo and we will walk you through a sample service.
- Path can report an incident or raise a concern with you, in your own words.
- Every step has a name and a time against it.
- Incidents and what you learned sit on the record, ready when you are asked. See CQC evidence