Communication
Live Chat Integration
Overview
Enhance customer engagement and support with seamless live chat integration for real-time interactions and feedback collection.
Key Features
Multi-Channel Communication
Support various communication channels like web, WhatsApp, SMS, and email for comprehensive engagement.
Quality Assurance Tracking
Capture customer satisfaction ratings and detailed feedback to monitor service quality and drive improvements.
Consent Management
Ensure GDPR compliance by recording user consent and protecting customer data during conversations.
Ticket Integration
Link live chat interactions to support ticket systems for efficient follow-up and issue resolution tracking.
Structured Analytics Data
Utilise JSON-formatted message data for in-depth analysis, trend identification, and performance evaluation.